Frequently Asked Questions – FAQ

Welcome to PULZEO's Help Center. Find answers to common questions about our products and orders.

Orders

How do I order from PULZEO?

Choose a product and variant, if applicable, add it to your cart, and follow the secure checkout instructions.

Can I change or cancel an order?

Contact us as soon as possible through our Contact page with your order number. If your order has already been prepared or shipped, changes or cancellation may no longer be possible. Your applicable withdrawal rights remain unaffected.

Where can I find my order confirmation?

Check the email address you used at checkout, including your spam folder. If you need assistance, contact us with enough information to identify your order.

Shipping and Tracking

How long does shipping take?

Delivery times depend on the product, destination, and carrier. See our shipping information. Email supportcontactstore@gmail.com before ordering if you need an estimate.

How much does shipping cost?

Shipping charges for your address are displayed at checkout before you confirm your order.

How do I track my package?

Once tracking is available, visit our Track My Order page. Depending on the available information, you may be able to use your order number and email or your tracking number.

I haven't received a tracking number. What should I do?

Tracking may not be available immediately after purchase. Check your confirmation email and contact us through our Contact page with any questions.

My package seems late. What should I do?

Check your tracking information first. If tracking stops updating or you suspect a shipping problem, contact us with your order number.

Products

What does PULZEO sell?

Our selection includes a red-light scalp massaging brush with a care-product reservoir, a heated comfort belt, and a mini massage gun with six speeds and four heads. See individual product pages for full details.

How do I choose the color of my scalp brush?

On the scalp brush product page, select gray or red before adding it to your cart.

Do your products have a warranty?

Applicable statutory consumer rights apply to eligible purchases. To report a defective or nonconforming item, contact us with your order number and an explanation. You can also read our Returns and Refunds page.

Returns and Customer Support

Can I return an item?

Our published returns policy allows you to request a return within 30 days after delivery. Applicable statutory withdrawal rights also apply. Read our Returns Policy and contact us before shipping anything back.

What if my product arrives damaged?

How can I contact PULZEO?

Use the form on our Contact page and include your order number for purchase-related questions.

Still have a question? Our support team is available to review your request.